These terms and conditions apply to all purchase orders submitted to Odd Pups webshop on www.theoddpup.com (in the following referred to as the ”webshop”), this covering all purchase agreements that a consumer enters into from a distance with The Odd Pup AB, hereinafter referred to as ”Odd Pup”). We encourage you to read these terms and conditions in their entirety before submitting an order. These terms and conditions may be updated and vary from time to time why we ask you to read the terms and conditions previous to every order you place in the webshop.

A binding purchase agreement is entered into as soon as your order has been confirmed by us and an order confirmation has been sent from Odd Pup to the e-mail address you submitted. If an item happens to run out of stock before the status has been correctly updated on the webshop, Odd Pup will notify you of this by email. We may then suggest an alternative item, or cancel the order in question. If incorrect price information has been shown on the webshop you will be offered to either purchase the item to the correct price, or cancel the order. Odd Pup reserves the right to decline or rescind a purchase agreement if fraud or other actions similar to fraud, such as unlawful use of another person’s credit card, can be suspected.

To place an order in the webshop you must be at least 18 years old and not under guardianship. Odd Pup presumes that minors who carry out purchases on www.theoddpup.com submit truthful information of their age and/or possess the necessary consent from their custodian to purchase the item(s). If not, the buyer may become liable for the possible costs an invalid agreement may involve. 

The prices at the webshop are current prices and may be changed at any time. Odd Pup is not bound by price indications in the webshop which the buyer must reasonably or apparently understand are incorrect and which, for example, have occured due to technical problems in the web platform or rates that have been manipulated by the customer. Prices are inclusive of local VAT and are payable in the currency indicated at the webshop. For non-EU customers, additional VAT, customs charges and other levies may be incurred by your local Customs Authority on your import, at applicable rates. Payment can be made by credit card, direct debit invoice or as may otherwise be instructed at the webshop. Where payment is subject to validation and/or authorisation by a card issuer or bank or to credit validation, any Order Confirmation is subject to such validation or authorisation. We cooperate with an authorized payment service provider (PSP), who processes your personal details in accordance with the international security standard PCI DSS, developed by international credit card companies such as VISA, MasterCard and Diners. All transactions will be sent through SSL (Secure Sockets Layer) in encrypted form and all card details and payment information will be protected and processed with a high level of security.

All campaigns with reduced price are limited in time. Multiple offers and codes can´t be combined. All discounts and campaigns are only valid on ordinary prices. A discount code or voucher is only valid once per customer/purchase and not on any sale items. In case of obvious misuse of offers, such as coupons and promotion codes, the webshop reserves the right to cancel the order in question.

On orders eligible for a gift or discount the value of the gift/discount is considered as a general discount on the total amount of the order. If part of or the entire order is sent back for exchange or refund the value of the returned merchandise is recalculated and the purchase price minus the relative share of the overall discount will only be credited.

Promotions and discount codes are only valid on new orders and cannot be applied retrospectively.

We always aim at delivering your order as soon as possible. Normally orders of items in stock ship within 1-2 business days from order confirmation and can be expected to be delivered within 1-15 business days. Delivery times are estimated only and particularly during high season (e.g. Christmas, Black Friday and other sales/campaigns) deliveries may take longer than normal. The shipping cost will be specified in the order summary before you submit your order. Please be advised that custom duty may be charged for any orders from outside the European Union. You are asked to inspect delivered items upon delivery and report any deviations found as stated under Returns below. In case you fail to collect your products upon delivery, we reserve the right to debit you a charge to cover our cost for return freight and administration.

We offer you a 30-day right-of-return from your purchase, calculated from the date you order the goods. Items shall be returned hereunder properly wrapped and packed in their original packaging in unused condition. As soon as we have received the returned items, and have been able to confirm that the requirements above are met, we will refund your payment. In case you find that an item delivered by us to you is defective you should contact Customer Service as soon as possible with a formal complaint, to get a replacement delivery or, if that is not possible, a refund. The same applies in case you identify that a product has been damaged during transportation or you identify other deviations in the delivery, e.g. that the number of items or the product model delivered is not in line with your order an email shall be sent to hello@theoddpup.com. In case of a return the risk (for loss or damage during delivery) is on the customer.

Odd Pup ensures that all products are meticulously checked in a quality control before being dispatched to our customers. We work hard to avoid the emergence of damages or defects in our products. Should you find that an item despite this is damaged or otherwise defective, you will be replaced with a new sample of the item in question, if a new one is available. If not, you will be refunded with the original cost of the item and the return cost, unless the defect can be repaired. If the damaged item followed an order containing other purchased items the cost of the original delivery will not be repaid. You are asked to always examine your received products already at the time of delivery and as soon as possible report any deviations from your order confirmation to us. We will return your funds as soon as we receive the damaged goods to the payment method you choose when ordering. 

We cannot guarantee that the colours appearing on the online store in detail reflect the product colours. The colours can be reflected in different ways depending on for example your computer or phone screen, graphic card and the computer settings.

The Odd Pup AB

Nordhemsgatan 41A

413 06 Gothenburg

Sweden

Company Registration number: 559377-7880

VAT registration number: SE559377788001

We are always looking for ways to improve and would love to hear your opinions. Comments on our service, products and even new ideas to make your experience with us even better, are always welcome. You can let us know what you think by emailing our Customer Service Team on hello@theoddpup.com.

Customer service

Operating hours: Monday-Friday 09:00-16:00 CET

Email: hello@theoddpup.com