Odd Pup values the protection of your personal information and has implemented strict policies and security measures to ensure its safety. 

This privacy policy informs you of how Odd Pup handles your personal data and that it complies with the General Data Protection Regulation and other relevant data protection laws. It also outlines your rights and how to enforce them. By using our products/services, you acknowledge that you have read and understood this privacy policy.

This privacy policy is aimed towards you as one or more of the following categories:

1. Customers

2. Website Users

3. Newsletter recipients

4. Account Holders

The Swedish company The Odd Pup AB (VAT. no. SE559377788001) is responsible for processing your personal data. Affiliated companies, joint ventures, franchisees, licensees, and selected suppliers may process your data on Odd Pup's behalf and under its instructions.

Contact Information:

Address: Nordhemsgatan 41A, 41306 Gothenburg

Email: hello@theoddpup.com

For any inquiries, please don't hesitate to reach out to us.

This summary provides information on the categories of data processed by Odd Pup, the purposes of processing and the legal basis for processing your data.

At Odd Pup, when you buy a product online or contact us about an order, we collect your name, email, phone number, shipping and billing addresses (including street, zip code, city, and country) to process your order and handle returns, exchanges, and complaints. We also use this information to communicate with you about your order and answer any questions or comments you may have about the products. Your phone number is used to send you a text when your package is ready for pickup. The legal basis for collecting this data is to fulfill our contractual obligation with customers.

We store your purchase history to make returns, replacements, and complaints easier, based on our legitimate interest in facilitating the administration of these processes. If we need to process a manual refund through Paypal, we'll need your name and Paypal account information, which is based on our legal obligation. We also keep records of returns for accounting purposes, as required by law.

Odd Pup may use your email and phone number for direct marketing, including informing you of new products, special events, and promotions. This processing is based on our legitimate interest in marketing our products to existing customers.

Payments made on our website are handled by a third-party payment service and they are responsible for collecting and storing your credit card information and payment details. Odd Pup does not collect or store any payment information.

When you visit our website theoddpup.com and agree to the use of cookies, we may collect and process your IP address to determine your location for statistical analysis and security purposes. The basis for this processing is based on a balance of interests, where our goal is to improve our services and website security through visitor statistics.

Please note that while your IP address does not directly identify you, it can be used in conjunction with other information to reveal your identity. Odd Pup will not attempt to identify you as a website user.

By consenting to the use of cookies, we may also collect and process your activity on our website for the purposes of retargeting and improving our marketing and services. This processing is based on a balance of interests, where our goal is to advertise our products and services to existing customers and improve our website and services.

When it comes to personal data processed through third-party cookies, Odd Pup and the third-party provider are joint controllers of this data. We have entered into agreements to reflect this joint control.

Google Ads & Analytics

Odd Pup and Google Ireland Limited are joint controllers for the personal information processed using Google Analytics. The goal of processing this information is to analyze website usage, target ad campaigns, provide commercial and transactional messages, and enhance Odd Pup's website and marketing strategies.

For information on how Google Ireland processes personal data, please see https://policies.google.com/technologies/partner-sites.

Odd Pup is responsible for ensuring your data privacy rights with regards to the personal information stored by Odd Pup (refer to Section 7). Google Ireland is responsible for ensuring your data privacy rights with regards to the personal information stored by Google Ireland.

Facebook Pixel

Odd Pup and Facebook Ireland Ltd are joint controllers for the data processed through the Facebook Pixel. The purpose of the processing is to track website usage, target advertisements, send promotional and transactional messages, and improve Odd Pup's website and marketing efforts.

More information on Facebook Ireland's data handling practices can be found in their Data Policy at https://www.facebook.com/about/privacy.

Odd Pup is responsible for ensuring that data subjects' rights are upheld with regards to the data stored by Odd Pup (as outlined in Section 7). Facebook Ireland is responsible for ensuring the same for the data stored by Facebook Ireland.

Tiktok Pixel

Odd Pup and TikTok Technology Ltd are joint controllers for the data processed through the Tiktok Pixel. The purpose of the processing is to track website usage, target advertisements, send promotional and transactional messages, and improve Odd Pup's website and marketing efforts.

More information on Tiktok Ireland's data handling practices can be found in their Data Policy at https://ads.tiktok.com/i18n/official/policy/privacy.

Odd Pup is responsible for ensuring that data subjects' rights are upheld with regards to the data stored by Odd Pup (as outlined in Section 7). Tiktok Ireland is responsible for ensuring the same for the data stored by Tiktok Ireland.

By subscribing to our newsletter, you agree to us processing your email for the purpose of delivering you updates about our products. The processing is based on a balance of interests, where it is in Odd Pup's legitimate interest to promote its offerings through the newsletter.

If at any point, you choose not to receive the newsletter, you can easily unsubscribe.

When you register as a customer on our website, we'll collect and process your name, email address, and shipping address to create and manage your account and to facilitate future orders. We may also access your Instagram account so you can review products you've purchased from us. The processing is based on the legal principle of balancing interests, where our legitimate interest is to give our customers an easy shopping experience and the ability to provide feedback on our products and services.

Odd Pup does not share or sell personal data with any other entity.

Affiliated companies, including companies within the Odd Pup group, joint ventures, franchisees, and licensees, may receive personal data. Third-party suppliers who provide technical support, delivery services, payment processing, promotional services, and data management on behalf of Odd Pup may also access personal data. These suppliers will only use personal data as instructed by Odd Pup and for no other purpose.

In the event of a potential or actual merger, acquisition, or similar transaction, Odd Pup may share personal data with potential or actual buyers and their financial and legal advisors, subject to confidentiality agreements.

If required by law, Odd Pup may disclose personal data to a public authority. In the event of a sale of all or part of Odd Pup's operations, personal data may be transferred to the potential purchaser.

We may share your information with our chosen suppliers who may process your data both within and outside the EU/EEA while carrying out functions on our behalf as stated in section 4.

Please be aware that countries outside the EU/EEA may not provide adequate protection for your personal information. However, Odd Pup has taken appropriate measures to ensure that recipients of your data in these countries provide adequate protection. These measures may include the recipient signing standard data protection clauses adopted by the EU Commission and a thorough evaluation of the safeguards in the applicable standard contract clause to ensure compliance with GDPR and protection of your rights.

For more information on the measures taken or for a copy of these measures, please contact us at hello@theoddpup.com.

Despite anything stated otherwise, Odd Pup reserves the right to retain and process your personal data as per this policy when necessary to fulfill its contractual obligations towards you, and to the extent required by law or to defend itself in a dispute, prevent fraud or abuse, or enforce its Terms and Conditions.

Your email address will be kept on file for up to 36 months after your last purchase for direct marketing purposes, but you have the right to opt-out at any time. After the 36-month period, your email will be deleted or anonymized for statistical analysis.

Your name, contact information, and purchase history will be retained during the return and exchange period for the purpose of handling returns and exchanges.

If you raise a complaint, we may keep your data for as long as necessary to resolve the issue. Additionally, we may retain the complaint information for the remaining period in which you are legally entitled to file a complaint (i.e. three years after purchase) to prevent duplicated complaints and ensure fair compensation for the same issue.

Your IP address will be deleted or anonymized no later than two weeks after your last visit on our website, in order to be used for statistical purposes. This storage is necessary for Odd Pup to create event logs for security incidents.

The personal data processed through the use of cookies or similar techniques will have a retention time in accordance with our Cookie Policy.

Your email address will be deleted or anonymized for statistical purposes if you opt-out of receiving Odd Pup's newsletter. You can do this by clicking the opt-out link in each email or contacting Odd Pup to request to be unsubscribed.

Your name, email address, order history, and Instagram information will be deleted within one month of the deletion of your account.

You have certain rights under the law that you can exercise against Odd Pup. A brief overview of these rights is provided below. For a more detailed explanation of your rights, please refer to the General Data Protection Regulation sections 3-5.

Right to Access and Obtain Copies of Records. You have the right to know if Odd Pup is processing your personal data and if so, to receive information about what personal data is being processed, the purpose of processing, who has access to your personal data, and how long it will be kept.

Right to Data Portability. In certain circumstances, you may have the right to receive a copy of the personal data you have provided to us in a structured, commonly used, and machine-readable format. You may also have the right to ask Odd Pup to transfer this personal data to another controller. This right applies to personal data processed automatically and based on your consent or an agreement you are a part of.

Right to Correction. You have the right to request that Odd Pup correct any incorrect or incomplete information about you.

Right to Delete Certain Data. You have the right to request that Odd Pup delete your personal data under certain circumstances, such as when it is no longer needed for the purpose it was collected.

Right to Object to Processing. In certain circumstances, you have the right to object to Odd Pup processing your personal data.

Right to Restrict Processing. You have the right to request that Odd Pup restrict its processing of your personal data in certain situations.

Right to File Complaints. If you have any complaints about how Odd Pup processes your personal data, you have the right to file a complaint with the supervisory authority (in Sweden, the Swedish Authority for Privacy Protection, IMY).

To make a request for access, data portability, correction, deletion, objection, or restriction, please contact Odd Pup at hello@theoddpup.com.

If you no longer want to receive newsletters or emails from us, you can opt-out by clicking on the unsubscribe link provided in each email or by reaching out to us at hello@theoddpup.com.

In order to access certain services, like making an online purchase or using our services, you must provide certain personal information. This information is necessary for Odd Pup to fulfill our contractual obligations to you and meet the applicable terms and conditions. Failure to provide mandatory information may result in the inability to access the desired services.

Odd Pup does not collect personal information from anyone under the age of 16. If you are under 18, you must obtain the consent of your parents or guardians before providing any personal information or making a purchase on our website (www.theoddpup.com) or any other websites related to Odd Pup.

As already mentioned, we use cookies on our website. Please see our separate policy about the placement of cookies here, which you can find on our website.

Odd Pup reserves the right to periodically update its privacy policy. The updated policy will be posted on our website, so it is recommended that you review this page periodically.

Version 1, last date for modification: 2023-02-02